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fb77pro operates under a defined set of terms that shape how your account, transactions, and activity on this platform are handled. Access to our services depends on your local law and eligible regions — read through these terms so you know exactly where you stand before you explore the lobby.
Our terms set out the conditions under which you may open and use an account on this platform. They cover how we collect and store account data, how transactions through bKash, Nagad, and Rocket are recorded, and what obligations both you and we carry during the account relationship. These terms are written to reflect the realities of operating a digital platform for Bangladesh — they are not a generic template lifted from another market. Access to our services is conditional on your local law and the eligible regions we serve. If local regulation in your area restricts or prohibits participation in online gaming or wagering, those restrictions take precedence over anything stated here. We do not override local law, and we do not make eligibility determinations on your behalf — that responsibility sits with you. When you complete a transaction using bKash, Nagad, or Rocket, the record of that transaction is held in your account wallet history. You can review it at any time from the transaction section of your account. If a discrepancy appears, the process for raising it is set out in the support section of these terms. We aim to keep the policy language direct so that reading it does not require a legal background.
Transaction records for bKash deposits and withdrawals are logged in your account wallet history.
Nagad transfers are captured in the same account record and are available for your review at any time.
Rocket payment activity appears in your transaction log alongside other wallet movements.
Not every aspect of your experience on this platform falls under the same policy section. Understanding the scope of these terms helps you know where to look when a question comes up — whether it concerns your account, a payment, the content you see in the lobby, or a service provided by a third party.
Terms governing account creation, login, identity verification, and suspension apply directly to your registered account. These are the conditions you accepted when you opened your account and they remain in effect for as long as it is active.
Deposits and withdrawals processed through bKash, Nagad, or Rocket are covered by our transaction policy. The payment rails themselves are operated by their respective providers, whose own terms also apply to the movement of funds on their networks.
Game content, lobby displays, promotional notices, and platform copy are governed by our content terms. Game titles from our studios — PlayStar, Joker, Habanero, Microgaming — are made available subject to those studios' licensing arrangements, which sit outside our direct policy scope.
Where our platform links to or integrates with external services, those services operate under their own terms. We are not responsible for the policies of third-party providers, and our terms do not extend to cover their conduct or obligations.
These terms are not one-directional. You hold specific rights in relation to your account data, your transaction history, and the way we handle the information you provide. Knowing how to act on those rights is as important as knowing they exist. Your account dashboard shows the transaction records, personal details, and communication preferences we hold for you. If any of that information is incorrect — a name spelling, a contact address, a linked wallet number — you can update it directly from the account settings page. For changes that require identity verification, the fields and document steps are shown in the verification section of your account. Follow the instructions displayed there rather than contacting support first, as most corrections can be completed without assistance. If you have a question about how your data is used, or if you want to request a review of a specific account decision, the support routes listed in the next section are the right starting point. We handle those requests in the order they arrive.
Open the transaction history section of your account to see a full log of deposits, withdrawals, and wallet activity. Records are available from the date your account was created.
Account settings let you update contact information and linked wallet details. Changes that require document verification follow the steps shown in the verification section of your account.
If something in these terms is unclear or you believe a policy has been applied incorrectly to your account, contact our support team through the routes listed on this page. Include your account reference for a faster response.
For account-level requests — including data queries and access concerns — use the live chat or email route. Our team will confirm receipt and follow the process set out in our support policy.
If you need to raise a question about these terms, request a review of an account decision, or flag a concern about how your data is handled, use one of the contact routes below. We do not publish response time commitments here — check the support section of your account for current availability details.
Open the chat widget from any page on the site to connect with our support team. This is the fastest route for account-specific policy questions.
Send your query to our support address listed in the account help section. Include your account reference number so we can locate your record without delay.
The help centre in your account area covers common policy questions with step-by-step answers. Check there first — many queries about data, transactions, and account rights are answered without needing to contact the team.
Keeping your information accurate and your data handled responsibly is a core part of how we operate. These four areas cover the main ways we approach that responsibility — from how long we keep records to how you can request changes.
We collect only the account and transaction data needed to operate your account and process payments through bKash, Nagad, and Rocket. We do not sell your personal data to third parties, and we do not use it for purposes outside your account relationship with us.
Our site uses cookies to keep your session active and to understand how the lobby is used. You can review and adjust cookie preferences from the settings link in the site footer. Disabling certain cookies may affect how parts of the platform function.
Your account is protected by the login credentials you set at registration. We recommend using a unique password and reviewing your active sessions from the security section of your account. If you notice activity you do not recognise, contact support immediately using the live chat route.
We retain account and transaction records for the period required by applicable regulations. If you want to request a change to how your data is held, or if you have a question about retention periods, raise it through the email support route with your account reference included.
These are the questions we hear most often about our legal terms, account rights, and data handling. If your question is not covered here, the support routes in the section above are the right next step.
Access to our platform depends on your local law and the eligible regions we serve. If online gaming or wagering is restricted in your area, those local rules take precedence. We recommend checking your local regulations before opening an account or making any transactions.
Your account dashboard shows the personal details, linked wallet information, and transaction history we hold for you. Open the account settings page to review what is stored. If anything looks incorrect, you can update most details directly from that page.
Most account details — contact information, linked bKash, Nagad, or Rocket wallet numbers — can be updated from the account settings page. Changes that require identity verification follow the steps shown in the verification section. Follow those instructions before contacting support.
We retain account and transaction records for the period required by applicable regulations, even after an account is closed. If you have a specific question about what is kept and for how long, raise it through the email support route with your account reference included.
Yes. If you believe a policy has been applied incorrectly to your account, contact our support team through live chat or email. Include your account reference and a clear description of the decision you want reviewed. We handle requests in the order they arrive.
Our terms cover how we record and handle transactions processed through bKash, Nagad, and Rocket on our side. The payment providers themselves operate under their own terms and conditions, which apply separately to the movement of funds on their networks.